Refund policy

Return & Refund Policy

At PlugShopWear, we stand behind the quality and exclusivity of our products. Due to the nature of our operations and limited inventory model, we maintain a clear and structured return policy.

All Sales Policy

All sales are considered final. We do not offer returns or refunds for reasons such as change of mind, incorrect sizing, or personal preference.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photo evidence.
Once verified, we will provide a replacement or appropriate resolution at no additional cost.

Order Changes & Cancellations

Orders may only be modified or canceled within 12 hours of purchase. After this window, orders are processed and cannot be changed.

Shipping Issues

We are not responsible for delays caused by shipping carriers or incorrect addresses provided at checkout. Please ensure all shipping details are accurate before completing your order.

Chargebacks & Disputes

We encourage customers to contact us directly before initiating any chargebacks or disputes. Our team is committed to resolving issues quickly and fairly.

Our Commitment

As a small, independent brand, we prioritize transparency and customer satisfaction while maintaining operational efficiency. Every order is handled with care, and we’re here to support you if any issues arise.

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For support, questions, or concerns, please reach out to our team — we’re here to help.